Purpose

Chapter 2 Dating Ltd is committed to providing a safe environment for widowed and bereaved people seeking genuine relationships. We cooperate with UK and international law enforcement agencies, where legally appropriate, in the prevention, detection and investigation of criminal activity involving our services.

1. Dedicated Law Enforcement Contact

All requests from law enforcement agencies should be sent to:

Email: legal@chapter2dating.app

A designated member of the Chapter 2 Dating Ltd team will review and respond to verified requests.

2. Types of Incidents

We will cooperate with lawful investigations involving matters including:

• Romance scams and financial fraud
• Identity theft and impersonation
• Harassment, stalking or threats
• Blackmail or extortion
• Child exploitation or safeguarding concerns
• Human trafficking
• Other serious criminal activity involving our services

3. Preservation of Evidence

Upon receiving a valid preservation or legal request, Chapter 2 Dating Ltd may preserve relevant information held by or on behalf of the company, including where applicable:

• Registration and account details
• Verification information provided by the user
• IP addresses and login history
• Messages exchanged through the platform
• Images and other content uploaded to the platform
• Transaction, payment and subscription records available to us
• Account activity and relevant technical records

Information is retained in accordance with our Privacy Policy, retention policies and applicable legal obligations.

4. Responding to Law Enforcement Requests

We respond to lawful requests from authorised law enforcement agencies.

Where appropriate, we may require:

• An official request on agency letterhead or from a verifiable official email address
• The relevant legal authority, such as a court order, warrant, production order or equivalent where required
• Sufficient information to identify the relevant account, user or activity
• Details of the information being requested and the relevant investigation

Emergency requests involving an imminent risk of death or serious harm will be prioritised.

5. Fraud Prevention and User Verification

Chapter 2 Dating Ltd operates fraud prevention and user safety processes which may include:

• Manual review of new applications
• Verification of information provided during registration where required
• Review of suspicious accounts or activity
• Suspension or restriction of accounts suspected of fraud or other prohibited activity pending investigation
• Permanent removal of accounts found to breach our rules or be engaged in fraudulent activity

6. Reporting Criminal Activity

Where we identify evidence of suspected criminal activity or an immediate safeguarding concern, we may report relevant information to an appropriate law enforcement agency, safeguarding authority or fraud reporting body where permitted or required by law.

7. Data Protection

Chapter 2 Dating Ltd processes and discloses personal information only where permitted or required by applicable data protection law, including the UK GDPR and Data Protection Act 2018.

Any information disclosed in response to a law enforcement request will be limited to information that is necessary and proportionate in the circumstances.

Some information associated with our services may be processed or stored by third-party service providers acting on our behalf or providing services to our users. Where relevant, additional legal process may be required to obtain information held independently by those providers.

8. Response Times

Emergency requests: Prioritised and reviewed as soon as reasonably practicable.

Standard verified requests: We aim to respond within 2–5 working days.

Preservation requests: Reviewed as soon as reasonably practicable, with relevant information preserved where legally appropriate pending formal legal process.

 

Version: September 2026
Owner: Chapter 2 Dating Ltd Compliance Team